Proactive Group provides Facilities Management and Construction Services with ISO 9001, 14001, and 45001 standards.
Proactive Group provides Facilities Management and Construction Services with ISO 9001, 14001, and 45001 standards.
Welcome to Proactive Cleaners. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Proactive Cleaners is a professional cleaning service provider dedicated to delivering top-quality cleaning solutions for both residential and commercial properties across the United Kingdom.
Company name
Website
Registered Address
We may collect and process the following personal data
Information you provide directly:
Â
Information collected automatically:
Â
Cookie data:
We use your personal data for the following purposes:
|
Purpose
|
Legal Basis
|
Responding to enquiries and quote requests |
Legitimate interests / Contract |
|---|---|
|
Providing cleaning services you have engaged us for |
Contract performance |
|
Sending service-related communications |
Contract performance |
|
Improving our website through analytics |
Legitimate interests (with consent for cookies) |
|
Complying with legal obligations |
Legal obligation |
|
Marketing communications (only if you opt in) |
Consent |
We do not use your data for automated decision-making or profiling.
We use your personal data to:
Provide and manage our cleaning services.
Process your bookings and payments.
Communicate with you regarding your service requests and enquiries.
Improve our services and customer experience.
Comply with legal obligations.
We process your personal data based on the following legal grounds:
Contractual necessity:Â To fulfil our contract with you by providing cleaning services.
Consent:Â With your explicit consent, for specific purposes such as marketing communications.
Legitimate interests:Â For purposes related to improving our services and business operations.
Legal compliance:Â To meet our legal obligations under applicable laws and regulations.
We may share your data with the following third parties:
We may share your personal data with:
Service providers:Â Third-party vendors who assist in delivering our services, such as payment processors and IT support.
Legal authorities:Â If required by law or to protect our legal rights.
We do not sell or rent your personal data to third parties.​
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site.
Categories of cookies we use:
Strictly Necessary Cookies — These are essential for the website to function. They include session management cookies (PHPSESSID), WooCommerce cookies (wc_visitor, wc_client_current), Elementor, and the CookieYes consent cookie. These cannot be disabled.
Analytics Cookies — We use Google Analytics (GA4) to understand how visitors interact with our website. These cookies collect anonymised data including pages visited, time on site, and traffic sources. Cookies include _ga, ga, and _gd. These are only set with your consent.
You can manage your cookie preferences at any time by clicking the “Cookie Preferences” link in the footer of our website.
For more information about how Google uses data collected through our website, visit: https://policies.google.com/privacy
We retain personal data only for as long as necessary:
You have the following rights regarding your personal data:
To exercise any of these rights, please contact us at enquiries@proactivecleaners.co.uk. We will respond within 7-14 days.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.
Some of our third-party service providers (including Google) may process data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place, such as UK adequacy decisions or standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
Our website uses cookies to enhance user experience and analyse website traffic. For detailed information about the cookies we use and your choices regarding cookies, please refer to our Cookie Policy.
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time. The date at the top of this page will reflect when it was last updated. We encourage you to review this page periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
01753 428100
Future Works, 2 Brunel Way, Slough, SL1 1FQ
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113
Tell us about your site and we will come back to you with a tailored quote, usually within one working day.
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