Proactive Group provides Facilities Management and Construction Services with ISO 9001, 14001, and 45001 standards.
Proactive Group provides Facilities Management and Construction Services with ISO 9001, 14001, and 45001 standards.
Professional, discreet, and compassionate cleaning for cluttered homes and extreme hoarding situations across the UK.
Our team works with empathy and complete confidentiality, no judgment, just support.
Effectively removes all unpleasant household smells for a fresh, clean home
Hoarder cleaning is a specialist, non-judgmental service designed to safely clear and decontaminate the property, restoring it to a safe, habitable condition.
Share the details and photos of the property for a rapid, sensitive assessment.
Our specialist technicians sort, clear and decontaminate with discretion and care.
Final inspection, photos, and a detailed report for your records and peace of mind.
Every situation is matched to the right specialist service, from initial assessment to full restoration.
Systematic removal of items to reveal the safe and spacious home beneath.
Finding the valuable treasures and keepsakes hidden deep amidst the clutter.
Dealing with the invisible biological dangers hidden deep under the clutter.
Addressing severe rodent and insect infestations caused by long-term hoarding.
Restoring the cleanliness, hygiene, and integrity of the building fabric.
Permanently eliminating the lingering smells and stale air of a hoard.
Our compassionate, non-judgmental approach to hoarder cleaning has made us a trusted partner for families, landlords, and social housing providers across the UK.
Experienced teams, certified standards, and peace of mind for your facilities.
Helpful answers about our professional cleaning services.
Hoarder cleaning combines clutter clearance, deep cleaning, biohazard removal, odour treatment and, where needed, basic pest‑related cleaning. We work room‑by‑room to remove waste, clean and sanitise surfaces, restore safe access routes and make the property habitable again.
Yes, we regularly support families, social workers, housing associations, local authorities and private landlords. We can liaise with your support team, keep them updated on progress and adapt our approach to any specific care or safeguarding plans in place.
We use a structured sorting process to separate waste, recycling, donations and potential valuables. Important items such as documents, photographs, jewellery and keepsakes are set aside, logged and returned to you or a nominated representative.
Yes, our service includes cleaning rotten food, animal waste, human waste and other biohazards that often develop in hoarded properties. We also support pest control work and use hospital‑grade disinfectants and odour‑neutralising treatments, including thermal fogging, to restore hygiene and air quality.
Our teams are trained to work with empathy and respect, understanding the mental‑health aspects of hoarding. We arrive in unbranded or low‑profile vehicles where possible and maintain confidentiality with neighbours, building staff and other residents.
Timescales depend on the size of the property, the level of clutter, the presence of biohazards and whether occupants or support workers are involved in decision‑making. After an initial assessment, we provide a clear plan, estimated duration and phased approach so you know what to expect at each stage.
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