Frequently Asked Questions
Here are some of our most frequently asked questions
We hope to answer some of the most frequently asked questions about our cleaning services here. If you cannot find the answer you’re looking for, please get in touch with the team using our contact form where we offer a prompt, helpful reply.
Why Should I Use Proactive Cleaners?
With over 15 years of experience in the commercial and construction sectors, we have extensive knowledge and expertise, which means we can deliver above and beyond our client’s expectations. We form long-lasting relationships with our clients. Many customers continue to work with us because of the quality that we provide.
What makes us different is the true personalisation that you’ll receive as well as our commitment to quality and safety through our many accreditations. Experience our superior levels of service today by getting in touch to receive your bespoke quote.
Do You Have A Price List?
For our property management cleaning services such as deep cleaning for new homes and end of tenancy cleaning, we do have a carefully-formulated and highly-competitive price list; all services are deposit-back guaranteed. To find out our prices, please get in touch.
For all other cleaning projects and services, we do not have a standard price list as no two cleaning jobs are the same. Instead, we take time to understand your individual requirements and then create a no-obligation customised quote to suit your needs. You can receive your quote today using our quick quote form.
How Do I Book A Cleaning Service?
All you need to do is get in touch. You can fill out our quote form, give us a call or drop us an email and we’ll get back to you as fast as we can. Our offices are open six days a week. From 9 am until 6 pm on weekdays and from 9 am to 5 pm on Saturdays. However, we offer our cleaning services every day of the week.
How Can I Trust Your Cleaners?
All of our cleaners are extensively vetted and highly trained in accordance with the exacting standards that Proactive Cleaners set. Furthermore, all of our team are insured and qualified. Finally, we only hire cleaners that meet the Proactive Cleaners level of high-quality cleaning and service excellence.
How Regularly Do I Need Cleaning?
If you are starting a new business or moving premises, then it isn’t easy to know how much cleaning you need. During a free site visit, our cleaning managers can recommend the best options for the size, space and use of premises
Do I Need To Take Out A Long Contract With Proactive Cleaners?
While we love to work with our clients on a long-term basis, there are no long-term contracts. We can offer one-off cleaning services and short-term agreements to suit your requirements. Every quote is bespoke to your business and will fit your needs, so no long contract necessary!
Are You Accredited?
Yes, Proactive Cleaners is accredited and certified by SSiP, SMAS, Constructionline, CHAS and SafeContractor. For specialist cleaning projects, our team members hold specialist qualifications to suit the nature of the task.
What Areas Do You Cover?
Proactive Cleaners is based in Slough, Berkshire and we serve counties across South-East England. You can find out more about the areas we serve on our Locations page. If your region is not listed, please give us a call as we may still be able to help.
What's Included In Your Cleaning?
Every project starts with a method statement, COSHH and risk assessments as well as the necessary health and safety policies. What we include in our cleaning services is up to you as the client and what you would like us to do. We can cover a whole host of services from disinfection and contamination cleaning as well as deep cleaning and carpet cleaning.
Do You Supply Your Own Cleaning Products?
Yes, Proactive Cleaners stocks high-quality, powerful and fast-acting cleaning products that will be chosen specifically for your premises.
How Much Will My Cleaning Cost?
We offer bespoke quotes for every project. Please fill out our quick quote form or give us a call for an accurate quote for your project.
Do You Clean Out Of Hours?
Our team work around your business to ensure convenience and minimise disruption. Our cleaning technicians work in the evenings, out-of-hours and can work weekends and bank holidays too as necessary.
What If I'm Not Happy With The Cleaning?
We work really hard to ensure we deliver a service above and beyond. However, in the unlikely event that you are not happy with the cleaning, we will work hard to rectify the situation to your requirements.
We are accredited by the leading standards in the industry to ensure regulatory compliance and high quality throughout our organisation.